Return, Refund & Exchange Policy

1. Return Eligibility

We accept returns within 30 days of delivery. After this period, all sales are considered final.

To qualify for a return, items must:

• Be returned in the original packaging
• Include all tags, accessories, and included items
• Include proof of purchase (order number)

We strongly recommend inspecting your order upon arrival before using the product.

ComfoFeet reserves the right to deny returns that do not meet the conditions above.

2. Return Reasons & Resolutions

Wrong Item Received
If you received the wrong item, we will cover the return shipping costs and send the correct product free of charge.

Defective or Quality Issue
If your item has a manufacturing defect or quality issue, we will send a free replacement.

Damaged on Arrival
If your order arrives damaged, we will provide a replacement free of charge. If a second replacement also arrives defective or damaged, a full refund will be issued.

Wrong Size or Color Ordered
If the wrong size or color was selected during checkout, you may still return or exchange the item within 30 days. Return shipping costs are the responsibility of the customer.

Changed Mind / No Longer Wanted
If you no longer want the item, you may return it within the 30-day return window. Return shipping costs are the responsibility of the customer.

Refused Delivery
Orders deliberately refused at delivery are not eligible for a refund. Please contact our support team first and follow the approved return process.

Other Situations
For all other return situations, please contact us at info@comfofeet.com and our support team will review your case individually.

3. How to Initiate a Return

Please do not send any items back without prior approval from our support team. Unauthorized returns and returns sent to the wrong address will not be processed or refunded.

Step 1 — Contact Support
Email info@comfofeet.com within 30 days of delivery and include:

• Your order number
• The reason for your return
• Photos or videos if applicable

Step 2 — Return Approval
Our team will confirm if your return is accepted and provide the correct return address. Returns sent to the wrong address cannot be processed or refunded. Note: Returns will be cancelled after 14 days from approval if no response is received.

Step 3 — Pack the Return
Please securely package the item in its original packaging, including all included accessories and materials.

Step 4 — Ship the Package
Send the package to the return address provided. Share your tracking number, proof of shipment (courier receipt or photo of waybill), and the shipment date with our team. We cannot process refunds without a verifiable tracking number.

Step 5 — Refund or Replacement
Once we receive and inspect your returned item(s), we will process your refund within 7–10 business days to the original payment method, or ship a replacement depending on your preference.

4. Refund Process

Refunds are always issued to the original payment method used during checkout.

Please note:

• Processing times may vary depending on your bank or payment provider
• Currency conversion fees or international banking fees may apply
• Shipping insurance fees are non-refundable once the shipment has been processed

If your claim is approved, you may choose between:

• A replacement item
• A refund (if applicable)

5. Exchanges

We offer exchanges within the 30-day return period.

Exchanges are available for:

• A different size of the same product
• A different color or style, subject to stock availability
  

To request an exchange, email info@comfofeet.com with:

• Your order number
• The item you want to exchange
• Your preferred replacement size or color

For exchanges caused by customer ordering errors (such as selecting the wrong size or color), return shipping costs are the responsibility of the customer.

6. Shipping Costs

ComfoFeet Covers Return Shipping If:

• You received the wrong item
• The item arrived damaged
• The product has a verified defect

Customer Covers Return Shipping If:

• Wrong size selected
• Wrong color selected
• Change of mind
• No longer wanted

Original shipping fees are non-refundable. As ComfoFeet offers free shipping promotions, return shipping costs remain the customer’s responsibility unless the issue was caused by our error.

We strongly recommend using a trackable shipping service and keeping proof of shipment until the process has been completed.

7. Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Products not in original condition
• Products missing packaging, tags, or accessories
• Hygiene-related products
• Pre-order items once shipped
• Orders refused at delivery

Returns sent without approval or to the wrong return address will not be accepted or refunded.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at info@comfofeet.com

Please include:

• Your order number
• A short description of the issue
• Clear photos or videos showing:
  • The product defect
  • Packaging
  • Shipping label

Our team will review the case and determine whether a replacement or refund is appropriate. 

Claims for damaged products must be submitted within 24 hours of delivery.

Claims for lost shipments must be submitted within 14 days of the expected delivery date.

Claims submitted outside these timeframes may not be eligible for resolution.

9. EU & UK Right of Withdrawal

Customers located in the European Union or United Kingdom have the legal right to cancel their order within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.

To exercise this right, please contact info@comfofeet.com

Please note:

• Return shipping costs remain the responsibility of the customer
• Refusing delivery does not count as exercising the right of withdrawal
• Returned items must still comply with our return eligibility conditions

This policy does not affect your statutory consumer rights.

10. International Returns

Our designated return facility is located outside the United States Please do not send returns to our business or fulfillment address unless specifically instructed by our support team.

If you are returning from outside the United States:

• You are responsible for all return shipping costs and any associated customs or duties
• Returns must be shipped to our designated international return facility — the address will be provided once your return is approved
• International return shipments may take longer due to customs processing and carrier delays
• We recommend using a trackable shipping service and retaining your proof of shipment

We currently ship to the United States, Canada, the United Kingdom, the European Union, and select international destinations. Please ensure your shipping country is supported before placing an order.

11. Promotional & Sale Items

Items purchased during promotional campaigns, including Buy One Get One (BOGO) offers, may still qualify for return under the standard 30-day return policy.

However:

• Promotional returns are limited to a maximum of 4 items per order
• Returned items must remain unused and in original condition
• All standard return conditions still apply

12. Contact Information

For all return, refund, or exchange inquiries, please contact:

ComfoFeet Support
Email: info@comfofeet.com

Our support team aims to respond within 24 business hours, Monday through Friday.

Please always include your order number for faster assistance.