Please allow 1–3 business days for order processing before shipment.

United States: 3–7 business days
Canada: 4–10 business days
Australia: 10–14 business days
Worldwide: 4–14 business days
Holiday / Peak Season: 10–20 business days

Please note:
Shipping times may vary slightly during holidays, peak periods, or due to customs delays.

Orders ship directly from our international supplier to maintain fair pricing for our customers.

To ensure fair pricing, ComfoFeet ships products directly from our supplier abroad to you. This allows us to offer free shipping on all orders while maintaining high product quality.

Yes, we ship worldwide! International orders may be subject to customs duties, import taxes, or handling fees depending on the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.

🌍 For questions about a specific country, email info@comfofeet.com before ordering.

If your order has not arrived within 14 business days after dispatch, please contact us at info@comfofeet.com.

While we are not responsible for delays caused by couriers, we will help track your order and, when appropriate, provide a resolution including replacement or refund.

Lost shipments must be reported within 14 days of the expected delivery date, and proof may be required.

Step 1 — Contact Us

Email info@comfofeet.com with your order number and the reason for your return request.

Step 2 — Receive Approval & Return Instructions

Our support team will review your request and provide the correct return address and instructions.

Please do not ship your item before receiving confirmation from our team, as returns sent to the wrong address may not be accepted.

Step 3 — Pack Your Item Securely

Items must be returned in their original condition, including:

• original packaging
• tags
• accessories
• and unused condition

Step 4 — Ship Your Return

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service.

Step 5 — Receive Your Refund

Once we receive and inspect your returned item, your refund will be processed within 7–10 business days to your original payment method.

Important Notice:
Returns approved by our team must be shipped within 14 days after approval. Delayed returns may no longer qualify for a refund.

Once we receive and inspect your returned item, refunds are typically processed within 7–10 business days to your original payment method.

Please note the following:

• Original shipping costs are non-refundable
  
• Return shipping costs are the responsibility of the customer
  
• Refunds are only issued for approved and eligible returns
  
• We recommend using a tracked shipping service for all returns
  

If your return is approved, you will receive a confirmation email from our support team.

The following items are not eligible for return:

• Used or worn items — products showing signs of wear or damage
  
• Items not in original condition — missing packaging, tags, or accessories
  
• Hygiene-related products — for health and safety reasons
  
• Pre-ordered items — once shipped, pre-orders cannot be returned
  
• Refused deliveries — refused shipments are not eligible for refunds

Damaged on arrival?

If your item arrives damaged during transit, please contact us immediately at info@comfofeet.com with photos of the damage.

Our team will review the issue and help arrange a replacement or suitable solution.

We want you to feel comfortable and confident with your purchase.

If you're not satisfied with your order, please contact us at info@comfofeet.com and explain the issue to our support team.

Depending on the situation, we may be able to offer:

• an exchange
• a replacement
• store credit
• or a refund if eligible under our return policy
  

Our team will always do their best to help find a fair solution.

Customers located in the EU and UK have the legal right to cancel their order within 14 days of delivery, in accordance with applicable consumer protection laws.

To request a return or cancellation, please contact: info@comfofeet.com

Please note:

• Return shipping costs are the responsibility of the customer
  
• International returns must be shipped to the return address provided by our support team
  
• Customs duties, import taxes, and shipping fees are non-refundable

Important Information

Refusing delivery is not the same as cancelling your order under the EU/UK Right of Withdrawal policy.

For international returns, customers are responsible for any customs paperwork or shipping requirements.

Our return warehouse is outside the United States. You are responsible for shipping the item to us and any associated customs or duties. Please contact info@comfofeet.com for the correct international return address.

Wide Toe Box

Allows toes to spread naturally, reducing pressure on the foot and providing relief for those with wide feet. Promotes strength, flexibility, and better balance.

Orthopedic Arch Support

Targeted cushioning supports your foot's natural arch, alleviating pain from plantar fasciitis, flat feet, and heel spurs. Compatible with custom orthotics.

Stimulates Blood Circulation

Designed to enhance blood circulation, helping to reduce neuropathy symptoms and fatigue. The optimal footbed ensures proper alignment and promotes overall foot health.

Breathable Knit Material

Keeps feet cool and comfortable while relieving joint pressure. Essential for reducing irritation and discomfort, especially for those managing diabetes, plantar fasciitis, or arthritis.

Lightweight & Flexible Sole

Soft, flexible soles give feet an unlimited range of motion and ensure a healthy walking experience. Cushioned soles reduce impact and protect feet and joints all day.

Moisture-Wicking Lining

Wicks moisture and fights odors to keep feet cool and fresh throughout the day — whether you're at work, walking, or on your feet all day.

We recommend measuring your feet at the end of the day when they are at their largest. Use a ruler or tape measure on a flat surface:

• Stand with your heel against a wall
  
• Measure from the wall to the tip of your longest toe
  
• Compare your measurement to our size chart at comfofeet.com

Between sizes?

Always opt for the larger size for extra comfort — especially if you plan to use orthotic insoles inside the shoe.

Plantar Fasciitis

Arch & Heel Relief
Ergonomic soles reduce strain on the plantar fascia and heel, promoting proper alignment and reducing inflammation.

Neuropathy

Pressure-Free Fit
Wide toe box, non-binding upper, and flexible sole reduce pressure on sensitive nerves to help manage neuropathy symptoms.

Diabetes

Breathable Comfort
Breathable materials reduce irritation, while enhanced circulation support helps address diabetic foot concerns.

Arthritis

Joint Protection
Cushioned soles reduce impact on joints, and the flexible design allows natural foot movement without restriction.

To keep your ComfoFeet shoes in great condition:

• Wipe the surface with a damp cloth and mild soap to remove dirt and stains
  
• For stubborn stains, use a soft-bristle brush gently
  
• Remove insoles separately and air-dry them
  
• Avoid soaking the shoes or using harsh chemicals — this can damage the materials
  
• Allow shoes to air dry naturally; avoid direct heat sources like radiators or dryers

Yes. ComfoFeet shoes are compatible with custom orthotics and insoles.

If you use prescribed orthotics, we recommend ordering your normal size or sizing up by half a size to ensure a comfortable fit.

The removable insole can also be taken out to create additional space inside the shoe.

Our Recommendation

For the best comfort and support experience, we recommend using the official ComfoFeet Insoles, specially designed to work together with our shoes for enhanced cushioning, arch support, and all-day comfort.

Currently, ComfoFeet products are available exclusively online through our official website at comfofeet.com.

Ordering directly from our website ensures that you receive:

• authentic ComfoFeet products
• access to our full 30-day return guarantee
• and support from our dedicated customer service team.

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• PayPal

Additional secure cashless payment methods may also be available depending on your region.

Yes. We use SSL encryption during checkout to help protect your personal and payment information.

Our payment providers follow high industry security standards to ensure your data remains safe and secure throughout the checkout process.

Your payment is processed at the time your order is placed.

Once payment is successfully completed, you will automatically receive an order confirmation email from our team.

All transactions are processed in USD (US Dollars) unless otherwise stated.

If you are paying from another country, your bank or payment provider may apply currency conversion rates or international transaction fees.

Yes. Our website uses SSL encryption and is powered by Shopify to help protect your personal and payment information during checkout.

We accept trusted payment providers such as PayPal and major credit cards, which may also offer additional buyer protection depending on your provider.

Security Tip
Look for the padlock icon in your browser address bar while shopping — this confirms your connection is secure.

No — you can securely check out as a guest without creating an account.

However, creating an account allows you to:

• track your orders more easily
  
• view your order history
  
• save your information for faster future purchases

You can unsubscribe from marketing emails at any time in one of the following ways:

• Click the “Unsubscribe” link located at the bottom of any email we send
  
• Contact us at info@comfofeet.com and request to be removed from our mailing list

Please allow a short processing time for email preference updates to take effect.

Your personal data is used only to process and fulfill your orders, communicate with you about your purchases, and (with your consent) send promotional communications. We do not sell your personal data to third parties. Your data is protected in accordance with our Privacy Policy and applicable data protection laws.

For full details, visit our Data Protection page at comfofeet.com.

If you need help with your order, shipping, returns, sizing, or general questions, our support team is here to assist you.

You can contact us anytime by emailing:

info@comfofeet.com

For the fastest service, please include:

• your order number
• full name
• and a short description of your question
  

Our team will do their best to respond as quickly as possible.

Our customer support team is available Monday – Friday.

We aim to respond to all inquiries within 24 business hours.

Please note:

• Response times may be slightly longer during weekends, holidays, or peak seasons
  
• Including your order number in your email helps us assist you faster

We appreciate your patience and look forward to helping you.