📍 info@comfofeet.com

Shipping & Delivery

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Can I change my delivery address?

If you entered the wrong address, please contact us immediately at info@comfofeet.com.

While we cannot guarantee changes after an order is placed, we will do our best to assist you before shipping.

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How long will the delivery take?

At ComfoFeet, we ensure fast and reliable worldwide shipping.

Delivery Timeframes

  • Processing Time: 24-48 hours (order confirmation, quality check, packaging).
  • Shipping Time: 10-14 business days (USA, Canada, Australia).
  • Peak Season Delays: 10-20 business days during holidays and high-demand periods.
  • Note: Customs processing may cause additional delays.

Shipping Insurance

  • Coverage: Protects against loss, theft, or damage (up to declared value).
  • Non-Refundable: Once purchased, insurance cannot be refunded.
  • Claims: Report damaged items within 7 days; lost shipments within 14 days (proof required).
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How to Track Your Order

Please allow 2-3 business days for the tracking status to update after receiving your tracking number.

If you haven’t received a tracking number, contact us at info@comfofeet.com, and we will provide you with the latest status of your order.

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How to Place an Order

1. Visit the product page via the navigation menu.

2. Select your desired quantity and click
"Add to Cart."

3.
Go to your shopping cart and click
"Checkout."

4.
Follow the on-screen instructions to complete your ''Purchase.''

Return Policy

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How to Return Your Order

  1. Contact Us:
    Email us at info@comfofeet.com to request a return. Please include your order number and the reason for the return.

  2. Approval & Return Address:
    Our customer service team will confirm if your return is accepted and provide you with the correct return address. (Note: Returns will be canceled after 14 days from the time accepted if no response is received.)

  3. Prepare Your Return:
    Securely pack the product(s) in the original packaging, including all accessories and items that came with it.
  4. Return Shipping:
    Return shipping costs are the responsibility of the buyer. Please note that you will need to cover the cost of returning the items to us.

  5. Ship the Return:
    Send the package to the return address provided and share the tracking number with our customer service team.

  6. Refund Process:
    Once we receive and inspect your returned item(s), we will process your refund within 5 days using the original payment method.

Additional Information

Contact Us:
If you have any questions or need further assistance, please reach out to us via email at info@comfofeet.com

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Non-Returnable Items

Certain items cannot be returned due to the nature of the product or our return policy. Please review the following list of non-returnable items:

- Pre-ordered Products:
Items that were pre-ordered and are not yet in stock at the time of your order cannot be returned once shipped.

- Used or Damaged Items:
Products that have been used, show signs of wear, or are no longer in their original condition are not eligible for return.

- Products Damaged on Arrival:
If your product arrives damaged during transit, please contact us immediately with photos of the damage for a replacement or full refund.

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Wrong Item Received 

If you receive an incorrect item, please follow these steps:

1. Contact Us:
Reach out to our customer service team at info@comfofeet.com as soon as possible. Please include your order number, a description of the issue, and any relevant photos (such as the incorrect item and its packaging). Providing photos will help us investigate and resolve the issue more efficiently.: We want to resolve the situation as quickly as possible, so please provide accurate information and real data to help us investigate effectively. Working together ensures a smoother process.

2. Refund or Replacement:
Once we verify the issue, we will either issue a full refund or send you the correct product, depending on your preference.

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Parcel Damaged on Arrival

If your package arrives damaged, we will promptly send you a replacement at no additional cost.

Please also provide photos of the damage as evidence to help us investigate the issue with the manufacturer.

Payment

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What payment methods does ComfoFeet accept?

Accepted Payment Methods

We accept PayPal and major credit cards, including Visa, MasterCard, Maestro, JCB, and American Express.

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Why is my card declining?

If your payment is declined, it may be due to:

  • Insufficient funds – Ensure your account has enough balance.
  • Incorrect details – Double-check your card number, expiration date, CVV, and billing address.
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Is my payment information secure?

Yes, your payment information is completely secure. We use SSL encryption during checkout to ensure that all sensitive data is protected. Our trusted payment gateways follow the highest security standards to safeguard your personal and payment details throughout the entire transaction process.

MINTYPEACH LTD

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, HK